Useful contacts
If you have a general enquiry about the Motability Car Scheme, please complete our General enquiries form, or contact:
Motability Operations
City Gate House
22 Southwark Bridge Road
London
SE1 9HB
Telephone: 0845 456 4566 Minicom: 0845 675 0009
Lines are open 8.30am-5.30pm, Monday to Friday. Calls may be recorded and monitored to improve customer service.
Below you will find links for all Car Scheme partners. If you would like further information on general mobility or disability organisations, click here for useful links. If you are looking to find your nearest Motability dealership, or contact details for our WAV converters and adaptation installers, please use our Find a Dealer search tool.
Motability Car Scheme Partners
Hire Purchase Scheme Contacts
Complaints and Appeals
Misuse of the Car Scheme
Manufacturer Websites
Motability Car Scheme partners
RAC
RAC provide breakdown and recovery membership for all Contract Hire Scheme customers.
RAC Motability Assist, Customer Services, Thomas Street, Stretford, Manchester M32 0HX
Telephone: 0800 73 111 73 Republic of Ireland: 1800 535 005
Customer Assistance: 0800 91 741 83 Minicom: 0800 62 63 89
(Lines open 9am-5pm, Mon-Fri)
RSA Motability
RSA Motability (RSAM) provide insurance cover to all Contract Hire scheme customers.
RSA Motability, Customer Services, PO Box 40, New Hall Place, Old Hall Street, Liverpool L69 3SD
Telephone: 0500 37 37 37 Minicom: 0500 64 63 62
(Lines open 8am-8pm, Mon-Fri and 8am-4pm Sat)
Kwik Fit
Kwik fit supplies Scheme cars with new tyres when they are needed.
Motability Tyreline (Kwik Fit)
Telephone: 0845 722 1200
RSAM glassline
Windscreen and window repairs and replacement (excluding sunroofs) is provided free of charge by RSAM's approved supplier.
Telephone: 0500 355 355
Hire Purchase Scheme contacts
Ai Claims Solutions
Ai Claims Solutions PLC has a range of services covering all the key aspects of any motor insurance claim.
Care Car Plan
Offers a complete range of vehicle warranty, GAP, MOT and tyre insurance products to cover every requirement.
VAT Advice Line
VAT Advice Line Limited provides independent, quality VAT consultancy advice to businesses in the UK.
Complaints and appeals
We welcome your complaints. All complaints are treated very seriously and it is our aim to put things right if at all possible. Customer complaints can also be vital in telling us where we can improve for our current and future customers.
If you remain dissatisfied, you can complain directly to Motability's Complaints and Appeals Team. Because this team is not part of a service provider organisation they can look at your complaint impartially. Please refer to the leaflet 'We welcome your complaints' (PDF 622KB) for more information or to complain please use the Complaints form. To receive a hard copy of this leaflet, please telephone 01279 632268.
The Motability Complaints and Appeals Team can consider an appeal if you have:
- had your agreement terminated by the Scheme;
- been disallowed from taking out a further agreement; or
- been refused entry to the Scheme in the first instance.
The circumstances of your case will be examined and the Team will advise you of its decision as quickly as possible. You can lodge your appeal by using the Complaints and appeals form or writing to Motability at the address in the Contact us section.
Misuse of the Car Scheme
Misuse of the Motability Scheme is something we take very seriously. We rely on the general public, customers, police, Department for Work and Pensions, and others to help us put a stop to it. Every report of misuse we receive is carefully assessed and, if proven, acted upon. Typical examples of misuse include:
- Using the car for crime
- Denying its use to the disabled person
- Using the car as a taxi or delivery vehicle
- Driving uninsured or whilst banned
- Sub-leasing or selling the car
- Allowing the car to become unroadworthy.
You can report misuse to us either anonymously or, preferably, by giving your name in complete confidence so we can discuss it with you further if necessary. If you want to report something, please use the Reporting misuse form, call us on 0845 456 4566 or email spu@motability.co.uk If you represent the police, a local authority or other body concerned with combating fraud, please call 01279 632233 for a guidance booklet.
Manufacturer websites
(Please note - all Manufacturer website links will open in a new window.)
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