Ordering and Delivery

The final step - it couldn’t be easier
Once you have decided which car is right for you, your Motability specialist will complete the ordering process with you using our simple online system.

When you visit the dealership you will need to provide the dealer with:

• Your driving licence and/or driving licences for any other named drivers
• Your letter of award entitlement 
• Proof of address, such as a recent utility bill 

You will also be asked to provide details of any previous accidents and driving convictions that you, or your named drivers, may have.  

How long before my car arrives?
Your dealer will advise you when your new car will be delivered. Once a delivery date has been confirmed, the dealer will finalise your insurance and loss and damage protection details and get your agreement ready for you to complete. We offer a firm ‘price guarantee’ to our customers, that ensures the price you agree with the dealer when your application is accepted, is the price you pay when you collect your car. This guarantee stands however long it takes for your new car to be delivered. The only case where the price may alter is if the car description is changed subsequent to the original application.

Picking up your new car
When you collect your car, please ask the dealer to give you a tour of the car and point out all of its features. Next, you will be asked to ‘sign’ the agreement between yourself and Motability Operations. This has to be done at the dealership and can be completed quickly and simply with the online system, by entering your Personal Identification Number (PIN), which you will receive when your application is accepted. 

Finally, if your car has an advance payment, you will need to pay this to the dealer in one lump sum.
Your tax disc will be provided with your car.
Motability Operations will hold the V5 document.

And that’s it! Welcome to the Motability Car Scheme!